ISO 20000 Certification - IT Service Management - iCertWorks
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ISO 20000 Certification - IT Service Management System (ITSMS)

ISO 20000 Certification

ISO 20000 Certification - IT Service Management System (ITSMS)

ISO 20000 Certification

ISO 20000 Certification shows compliance with the international standard for IT Service Management Systems. It also describes how to incorporate popular management methods (such as Agile, Lean or DevOps), service management frameworks and methodologies (ITIL®, COBIT®, CMMI-SVC®), and additional standards (ISO 9001, ISO 27001, ISO 31000, ISO 22301) into the IT service management system.


By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Top 3 Management System standards that can be integrated with ISO/IEC 20000-1

  • ISO/IEC 27001
  • ISO/IEC 27701
  • ISO 9001

Some of the ISO/IEC 20000-1 certification benefits

  • Decrease in number of incidents and enhancement of incident management
  • Better comprehension of responsibilities and business targets
  • Improvement of response times with minimal disruptions to IT service
  • IT service delivery on time
  • Less IT related incidents and vulnerabilities

Some of the Industries that can benefit the most

  • IT service providers
  • Data management
  • Outsourcing
  • Banking

Certification process Step-by-Step

  • Stage 1
    • Review of the SMS
      • MSECB will conduct a review of the SMS to look for the main form of documentation
  • Stage 2
    • Audit is performed
      • An audit is performed by us to verify that your organization is in conformity with the requirements of the standard
  • Stage 3
    • Certification is granted
      • Upon verifying that your organization is in conformity with the requirements of the standard, a Management System Certification is granted

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